FAQ
Frequently Asked Questions
How long does order processing take?
Orders are processed within 1–3 business days. During periods of elevated demand, processing may take slightly longer.
How long does shipping take?
Shipping typically takes 6–12 business days after processing.
How can I track my order?
Once your order ships, you will receive a tracking link via email to follow its journey.
What is your refund policy?
We offer refunds for eligible orders. Please review our Refund Policy page for full details.
How do you ensure quality?
Every item is carefully reviewed before dispatch. We maintain strict quality standards to ensure a premium experience.
Are your tools safe to use?
All tools are designed for general beauty use and crafted with safety and durability in mind. Please follow provided care and usage instructions.
How can I contact support?
You can reach us anytime at support@aurevia.com. Our team responds within 24–48 business hours.